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    新冠肺炎疫情的最新消息
    在「旅程」頁面中選擇相關預訂,就能找到取消與退款選項。《特殊情況政策》僅適用於特定預訂。如果你的入住日期是在 2020 年 8 月 15 日之後,請於 7 月 15 日再回來這裡查看最新消息。

    星級評分如何適用於住宿?

    In addition to written reviews, guests can submit an overall star rating and a set of category star ratings for their stay.

    Hosts can view their star ratings on their Performance page, under Reviews. Hosts using professional hosting tools can find reviews and quality details on their Performance page, under Quality.

    Guests can give ratings on:

    • Overall experience. Overall, how was the stay?
    • Cleanliness. Did guests feel that the space was clean and tidy?
    • Accuracy. How accurately did the listing page represent the space? For example, guests should be able to find up-to-date info and photos in the listing description.
    • Value. Did the guest feel that the listing provided good value for the price?
    • Communication. How well did you communicate before and during the stay? Guests often care that their host responds quickly, reliably, and frequently to their messages and questions.
    • Check-in. How smoothly did check-in go?
    • Location. How did guests feel about the neighborhood? This may mean that there's an accurate description for proximity and access to transportation, shopping centers, city center, etc., and a description that includes special considerations, like noise, and family safety.
    • Amenities. How did guests feel about the amenities that were available during their stay? Guests often care that all the amenities listed are available, working, and in good condition.

    In each category, hosts are able to see how often they get 5 stars, how guests rated nearby hosts, and, in some cases, tips to help improve the listing.

    The number of stars displayed at the top of a listing page is an aggregate of the primary scores guests have given for that listing. At the bottom of a listing page there's an aggregate for each category rating. A host needs to receive star ratings from at least 3 guests before their aggregate score appears.

    As a host, learn how to get 5-star stays.

    你是否有得到需要的幫助?