Your listings may be suspended if you fail to meet the basic requirements overall rating, response rate, accepted reservations, or cancellations. If your listing is suspended, it won’t show up in search results and you won’t receive any new bookings.
You’ll have the opportunity to reactivate your listing once the suspension period is over, subject to a review by Airbnb. Serious infractions could lead to permanent removal from Airbnb.
Your upcoming reservations will not be impacted by your listing being suspended, but may be canceled if you fail to provide high-quality guest experiences or otherwise violate our Terms of Service.
Previous guest feedback
While your listing is suspended, consider taking some time to make changes to your hospitality and listing based on the feedback you got from previous guests. To read guest feedback, go to reviews. To get your overall progress, go to Progress. If you're using ProHost tools, go to Performance to get your overall performance. You should also familiarize yourself with our basic requirements and review tips from our Help Center.
After the suspension period
You may be eligible to reactivate your listing to get new bookings. You can reactivate by logging into your account and following the steps that appear.
After reactivating, your listings could be suspended again if you continue to perform below the basic requirements.
If you have a 30-day suspension, you may be able to appeal it by completing our suspension appeal form You won't be able to access this form if your suspension is shorter than 30 days.
Airbnb will only grant appeals in very limited circumstances.
Grounds for a successful appeal may include:
- Markedly improved guest feedback over the past 30 days
- Unclear negative feedback from guest reviews
- Rare extenuating circumstances
Circumstances that won’t be accepted upon appeal include:
- "The guest review was unfair." The appeal process isn’t meant to appeal unfair ratings. Consider updating your listing description and photos to help set guest expectations following the suspension.
- “This was a one-time issue.” Suspensions are typically based on multiple occurrences of a problem or issue. In other words, one guest review alone wouldn’t have resulted in a suspension against the basic requirements.
- “I fixed the problem.” Making changes to your listing and hospitality is the best way to improve during and after the suspension. But failing to meet the minimum hosting standards for your previous guests is still grounds for suspension.