略過以前往內容
    繼續瀏覽,查看建議結果
    新冠肺炎疫情的最新消息
    前往控制面板,即可查看取消預訂與退款選項。符合《特殊情況政策》的預訂,可在入住之前免責退訂,超讚房東身分也不會受到影響。

    如果我的房客預訂的房源現在無法出租,但我有其他房源可以接待房客,我該怎麼辦?

    If you’re unable to host your guest at the place they booked, but you can accommodate them at another listing, message your guest to ask if they’re okay with the new location first.

    If they agree to the changes, you can send them an alteration request to finalize the details. If your guest doesn’t agree to the changes and no longer wishes to keep their reservation, it’s your responsibility to cancel the reservation so they can re-book elsewhere.

    To send an alteration request:

    1. Go to your Reservations
    2. Click the three dots menu for the reservation you want to change
    3. Click Change
    4. You'll be taken to a new page
    5. Select Change Reservation and make the change
    6. Click Continue
    7. Confirm the change is correct, then click Send request

    Once the guest agrees to the change, any cost difference will be automatically applied to their reservation.

    你是否有得到需要的幫助?