A co-host can help a listing owner with their space, their guests, or both. Co-hosts decide how much they want to handle, and work out the details with the listing owner ahead of time.
How it works
Here are some ways co-hosts can help:
Get the space guest-ready: If a home has never been listed on Airbnb, a co-host can help make sure it’s set up to welcome guests. They can recommend repairs, buy necessary items like towels and toilet paper, set up a lockbox, and create house manual.
Create a listing: Co-hosts can create an Airbnb listing for a space. They can write titles and descriptions, take and upload photos, and help determine the nightly price.
Message with guests: A co-host can message guests on behalf of the listing owner, using the co-host’s own Airbnb account. They can get to know guests, answer questions, and coordinate their arrival and departure.
Manage reservations: Co-hosts can manage the host’s reservation settings and accept or decline reservation requests.
Welcome guests in person: Co-hosts can greet guests in person, give them a tour of the space, and answer questions about the house and neighborhood.
Help guests during their stay: If guests have an issue during their stay, co-hosts can communicate with them and fix the problem. For example, if a guest is locked out, their shower stops working, or their internet is down, they can call a co-host to help fix the problem.
Write reviews: Co-hosts can use their own Airbnb account to write reviews of guests on behalf of the listing owner. Guests will be able to review the listing and the co-host. Co-hosts can see reviews from previous guests, but can't respond.
Update calendar and pricing: Co-hosts can keep a listing’s availability up to date and manage the listing’s price settings. They can also add things like seasonal pricing and weekly discounts.
Restock essential supplies: Co-hosts can help stock a home with a few basic guest necessities like towels, toilet paper, and soap.
Cleaning and maintenance: Co-hosts can clean the space themselves, work with a professional cleaning service, or both. For example, a co-host may wash towels and sheets, while a cleaning service takes care of the kitchen and bathrooms. Co-hosts can also handle general home maintenance and make sure anything that’s damaged gets repaired.
Get help from Airbnb: If the listing owner needs to contact Airbnb to get help with with a reservation or guest issue, a co-host can handle the communication and find a resolution. However, co-hosts can't open or manage Resolution Center requests.
Access the listing owner’s payout or taxpayer information
Review the listing owner’s activity traveling on Airbnb as a guest
View any messages that the host had with their guests before the co-host was added to the listing