略過以前往內容
    繼續瀏覽,查看建議結果
    新冠肺炎疫情的最新消息
    前往控制面板,即可查看取消預訂與退款選項。符合《特殊情況政策》的預訂,可在入住之前免責退訂,超讚房東身分也不會受到影響。

    為什麼房東必須在24小時內回覆?

    Hosts are asked to respond to reservation requests, booking inquiries, and all other messages from guests within 24 hours because quick responses build trust in our hosting community, making it easier for guests to find a place to stay.

    If you got a booking inquiry or reservation request, responding within 24 hours helps you move toward a confirmed reservation. Guests who have already checked in or are planning a future trip appreciate quick responses, too.

    What counts as a response?

    A response depends on what kind of communication you got from the guest.

    • If you have a reservation request, accepting or declining counts as a response
    • If you have a booking inquiry, you can do any of the following to respond within 24 hours:
      • Pre-approve the booking if your place is free
      • Send a special offer to suggest different pricing or dates
      • Send a message
      • Decline if you’re not able to host
    • For all other messages from current or potential guests, send a message to keep your response rate up

    What if I don’t respond within 24 hours?

    Taking longer than 24 hours to respond will count as a late response, which will decrease your response rate and increase your response time. Your response rate can impact your listing’s position in search results.

    Learn more about response rate and how it’s calculated.

    你是否有得到需要的幫助?