1. THE AIRBNB PLATFORM SERVICES AND THE INFORMATION WE COLLECT
Personal Information Required
Essentiality of Data / Consequence if not Provided
Core Functions: Without your personal information, we may not provide the services requested.
You may not create an Airbnb account or book or post any Listing, but you may still browse the Listings on Airbnb as a visitor.
Browsing and Searching Listing
Your log data and device Information such as details about how you’ve used Airbnb (including if you clicked on links to third party applications), IP address, access dates and times, hardware and software information, device information, device event information, unique identifiers, crash data, cookie data, and the pages you’ve viewed or engaged with before or after using Airbnb.
Information automatically collected by us when providing browsing and searching services to you (such as displaying a Listing page).
Booking Host Service
Your name, phone number, email address, details of passport or national ID (including passport/national ID numbers and expiry dates) and booking records.
We may not be able to complete your booking on Airbnb.
Payment for Booking
Your bank account or payment account such as Alipay user ID, date and time, payment amount, payment instrument expiration date and billing postcode, your address, IP address and other related transaction details.
We may not process your payment and complete the transactions.
Providing Host Service and Creating Listings
Your name, phone number, passport/ID details and information relating to the Listing (e.g., address), and we will also automatically collect booking information relating to the Listing, such as guest details as set out above in booking Host Services, booking dates, and payment amounts.
You may not create your Listing and host on Airbnb.
Your name, profile picture and message content.
Automatically collected if you use messaging services.
Host/Guest Review and Rating
Your name, profile picture, review content and rating, and the pictures you uploaded on Airbnb.
Automatically collected by us if you review and rate a Host/Guest.
Account information (e.g. name, email address and phone number) and identity information (e.g. passport/ID details), your communications or call records with us, booking information, and other information provided by you to illustrate the relevant matters.
Automatically collected by us when providing customer support to you or communicate with you.
Maintain Trust and Safety
Your account information, browsing, searching and booking records, device information, IP address and Geo-location information (if you turn on location permission of your mobile device), log data, and your identity information (e.g. passport/ID details), background check results and fraud warning from third-party service providers and partners (such as identity verification service providers).
Information we collect to maintain trust and safety (such as to detect fraud and safety issues, conduct security investigations and risk assessments, verify or authenticate information or identifications).
Ancillary Functions: Without your personal information, we may not provide you enhanced or personalized user experience, send you advertising or marketing information, or improve our products and services, but you may still use other functions of our services.
Update Your Profile
Your gender, date of birth, self-introduction, country or region of residence, school name, employer name, preferred language, business email, and other information you voluntarily provide to us.
You cannot show such information in your profile and enjoy more personalized services.
Geo-location information (if you turn on the location permission on your mobile device).
You may not receive our location-based recommendation.
Name, language preferred, email address, phone number of your emergency contact and his/her relationship with you to us.
You may not be able to set up an emergency contact.
Your address book contacts.
You may not invite or refer friends to use Airbnb (as Guest, Host or Co-host).
Communication with Us
Information you voluntarily provide when you fill in a form, respond to surveys, post to community forums, participate in promotions, communicate with our customer care team, or share your experience with us.
You may not complete the communication with us.
Marketing and Advertising
Your phone number, email address and device information.
You will not receive our marketing and promotion email or message if you unsubscribe such information.
Improving Our Services
The usage information, log data and device information are also required to support certain core functions.
2. DEVICE PERMISSIONS WE REQUEST
Our mobile application will request the following device permissions which may collect your personal information.
Device Permission We Request and Functions It Supports
Personal Information Concerned
How to Turn Off
Consequence If You Turn off Such Permission
To search approximate Listings and display your location
Precise Location (GPS Location)
You may turn off through the “Privacy” or “Settings” of your device
Your location cannot be automatically indicated, but you can still choose your location manually.
To take pictures or upload photos for your profile, listings and complete identity verification .
Photos and selfie
You may not import and upload photos to Airbnb or complete identity verifications if required.
To display Listings, maintain trust and safety and improve our services
Hardware and software information, operating system version, system language, CPU model, device unique identifier (IMEI, IMSI, MAC Address), device event information, crash data, etc.)
You may still use our services but the efficiency and accuracy of these functions would be adversely affected.
To invite and refer friends (as Guest, Host or Co-host)
You may not import your contact and invite your friends.
To cache the application data in your device and read such cache data to provide our services and enhance user experience
Application data cached in your device (including account information, Listing information and log data)
Such information is essential to the basic functions of our services. You may not not use such basic functions of our services if you turn off the local storage permission.
3. INTEGRATION OF THIRD-PARTY SDK OR API
We share personal information with affiliated and unaffiliated service providers to help us operate our business, including integrating with our Application Programming Interface (“API”) to provide or support part of the Airbnb Services. These providers have access to your personal information necessary to perform these tasks and are required to protect your personal information.
We may perform technical inspection, testing and behavioral audits on such third-parties from time to time and require that they commit to compliance with applicable laws, regulations and agreements with us.
Here is a list of third-party services we link to.
4. YOUR RIGHTS
4.1 Right to Access and Rectification
You may access your information or rectify any inaccurate information at any time by logging into your Airbnb account and update it by yourself. You may click into “personal information to view and update your information such as your name, gender, date of birth and other personal information listed. On our mobile application, you may view and update your personal information by the following steps, click “me” → “show profile” → “edit”.
4.2 Right to Delete Account
You may delete your Airbnb account directly from our mobile application. After logging into your Airbnb account, you may go to the profile page, click “setting” and “account deletion” to delete your account.
4.3 Right to Delete Your Information
You may delete your profile information by the following steps, click “me” → “show profile” → “edit”. You may also request us to delete your personal information through the link set out in Section 6 “Complaints and Contacts” below if:
- the personal information was collected without your consent;
- the personal information was processed in violation of applicable laws, regulations and agreements;
- we cease operation of Airbnb. Under this circumstance, we will provide notice by reasonable means as soon as possible.
Upon receipt of your request, we will delete your relevant personal information promptly, unless otherwise required by applicable laws to retain.
4.4 Withdraw Your Consent
To the extent required by applicable laws and regulations, you may withdraw your consent to collection and processing your information by the following methods:
- Go to “me”, “setting” and “notification” to unsubscribe our marketing emails, messages, reminders or other notifications information.
- Go to the “Privacy” or “Settings” on your device to turn off the permissions granted to us.
5. SECURITY MEASURES
In the event of a security incident, we will perform our notification obligation pursuant to applicable law and to the extent required by Chinese laws, notify you of the following information: the basic information about the security incident and its potential impacts, the remedial measures we adopted, our advice to you regarding self-protection and risk mitigation. We will endeavor to notify you promptly via email, push information, messaging, etc., and in certain circumstances publish statements on Airbnb.
6. Complaints and Contacts
Questions, comments and requests regarding this policy are welcomed and should be addressed to us by email.
In the event that you wish to make a complaint about how we process your personal information, please contact us with your requests here and we will endeavor to process your request as soon as possible and no later than 15 business days.