德國的《退訂政策》
If you host a place in Germany, be sure to review your local laws to confirm your chosen cancellation policy is in compliance.
Note: Airbnb serves only as a platform connecting Hosts and guests and is unable to provide legal advice on local laws. Hosts and guests should consult local experts for guidance.
Use the flexible policy
We recommend that Hosts in Germany use the flexible cancellation policy, even though there may be unique circumstances that lend themselves to the moderate or strict policy. EX: Your place might be difficult to fill after a cancellation due to the manner of the booking or the nature of the property.
Double-check your refunds
Make sure that the refunds you issue are appropriate, and that any amount withheld does not exceed damage and losses to be expected in the usual course of events. Your guest is entitled to a full or partial refund if they can prove you haven’t suffered any losses, or that the amount you withheld—even if in accordance with your cancellation policy—is greater than the actual losses you incurred.
You should also give your guests an opportunity to discuss the refund amount if they have a dispute.
相關文章
- 旅客
因特殊情況而取消旅程
進一步了解相關資格，以及如何採取後續步驟。 - 房東
《重大干擾事件政策》
深入了解以下情況：在預訂後若發生你無法控制的突發事件，導致預訂難以完成或不合法，該如何處理退訂。