We were alerted to the fact that there were animals at the home by a neighbor messaging us to tell us that they had had a conflict with our Airbnb guest because dogs had defecated on the neighbor's lawn. In the 5 years we have had the Airbnb home the neighbor has never complained about our guests. My assistant lives close by, so she stopped by. She rang the bell. A dog starts going crazy, barking and running circles all over and then jumping on the table and charging the window screen while barking at my assistant. A man opened the door. The dog then ran outside the house. To her credit she did not agree to go running thru the neighborhood, chasing after the uncontrolled, unleashed, unknown dog. I called Marcus to ask about what I thought was a pet, given the dog's uncontrolled behavior and the fact that it was in the home without a handler, which is against Airbnb Policy and ADA Regulations. Witnessing this behavior, why would a thinking person guess that the dog was a service animal? The man who answered the door had no idea how to get a hold of the person who owned the dog, nor did he indicate that he even knew her. I called Marcus to ask why there was a dog in the house. During the 8 minute call I was informed the dog was a Service Animal. The only thing I asked was why it was left in the home without it's handler. Marcus passed the phone to his gf who immediately told me that she was a lawyer and that I was walking on thin ice by asking why the dog was left alone in the house. Neither Marcus, nor his gf seemed to know that Service Animals are supposed to always be under the control of their handler. They talked about the dog being "off duty" and said the dog can be a dog when it is "off duty". A Googl search shows nothing regarding Service Animals being "off duty". I did not ask about anyone's disability, nor did I ask for certification. To me it seemed like the couple had an agenda and they were trying to further it by trying to put words into my mouth. I have no issue whatsoever with Service Animals. Coincidentally, we had some else in another house who had brought a Service Animal along. We had no conflict nor issue whatsoever with the other Service Animal. I respect the laws, regulations and policies regarding true Service Animals. After this initial situation everything was quiet, until my assistant arrived at the home after the guest left. Immediately, she noticed the smell of dog poop in the house. She found the source. Marcus and his gf were collecting bags of dog poop in the bedroom garbage. Why someone would leave something like this in a home they were staying in is beyond us! But you can get an idea of what kind of people they are. We assume the poop originated in the home, because who would bring it back into the home? A dog had peed on a throw pillow and we also found several piles of dog poop in the yard. For us, this just shows the complete disrespect for someone's home these people had. The Service Animals are not to blame. We see it as irresponsible handler behavior. Also, we did not ask for their LinkedIn profiles because we cared about their careers. We offer it as a way to verify ID if someone doesn't want to provide a government ID. Sorry, Marcus, we couldn't care less what kind of work you or your guests do....we were just trying to offer an easy option to verify ID.