Hi there! I apologize you found the bed uncomfortable, we’ve had multiple guests comment on how much they like it... but everyone has a different preference and we won’t be able to please everyone with the same mattress. As far as the insulation, we have added insulation around the front door and closet door because it’s a basement and it gets cooler, especially in the winter time, this is not unfinished. The pictures are accurate, they are not professionally done, what you see is what you get. We strive for a very honest listing for an extremely low price, and you were able to bring your cat :) It’s very disappointing that you complain about the check out time when you agree to it before you book. When we got home you were checking out almost two hours late and we didn’t Make a big deal of it even though we had to pay extra for the cleaners to come back later. When we asked you how everything was you said it was great! We do are best to make everything right but we can’t do that if guests are not honest.