Sorry to mention that your complain by phone call was the location only. The location was mentioned in apartment details, Osmangazi area, with accurate map location, We are not responsible if the customer don't know the city. You requested to cancel and we advised to cancel as soon as possible, because if you are late 12 hours you will pay full amount based on Airbnb policy, and that means we care about customer. But after your cancellation and deduct partial amount (based on Airbnb policy) you sent a message that the apartment is not clean and poor quality and we didn’t talk to you in good way and we care about profit and we don’t care about customers, and so on. Regarding cleanness, the apartment was just cleaned before your arrival, with new bedsheets. Regarding Quality, the furniture is good quality and not cheap. Unfortunately your main reason by call was location, but after cancellation with Airbnb moderate policy you started to find other reasons to complain and to say we are not good. In case you want to request to return part of the money, you can contact Airbnb, we don’t have problem to return partial of it. Money is coming and going, but we want good customers to come again.