Firstly, thank you for staying at my place.
Secondly, I truly appreciate your kind words and your input about my place.
Thirdly, I want to address 4 things of the issues you have mentioned. 1) The parking fee. I do understand the cost associated that you have to pay if you were to have your vehicle. Unfortunately, this is out of my control. As an owner, I have to pay for this rate as you do. This is imposed by the management. I fully understand that Airbnb is intended for consumer that is in limited budget or wants to have the same feeling of having to feel like they are at home in a stranger place. 2) The utility added fee. My apology for not being well informed with the fine print. I have spoken to couple of Airbnb personnel regarding the breakdown of utility bill. They said that it was acceptable and they never advise me of where that figure should be disclose hence, there’s no option for me to add it. Please be mindful that I am paying (Phone number hidden by Airbnb) monthly on my utility bill plus 5,000 on my cousin Judith’s management fee. The monthly average revenue that I generated for my place is 18,000 pesos. The daily rate that I charged and the operational cost was my motivation to pass the utility bill to my short term tenant. 3) Roaches issue, I do apologize on this. My cousin Judith is very particular when it comes to the level of cleanliness (OCD Type). She tried to make my place implacable. However, my unit is part of a big building and we have neighbors that doesn’t have the same cleanliness standards as we do. In addition, I have tenants that stayed more that 5 days or much longer at times that aren’t very responsible of taken care of their garbage. Perhaps that’s why you are seeing small roaches that were attractive to that. 4) The mattress. I am Filipina American/European. Which means comfort plays a big role especially with the bed I sleep on. However, we need to understand the common standards of the host country. You are Filipina that spoke the language, understand the norm and knows the culture. Filipino are either sleeping on the floor or in a foam.
The foam/ or mattress that I have In my unit is within the host country/Philippines standards.
Even staying at a hotel in the Philippines, you will find that some hotels doesn’t even provide a good sleeping bed.
Overall, as per my cousin input, she thinks you were good tenants. We don’t mind having you guys back.