Thank you for your comment. But as it is clearly listed and photographed, it IS a 4 bedroom home. We have listed on Air bnb the bed sizes in each room. Also pictures with description of each room. The 4th bedroom has a bunk bed that has a single top bunk and a queen middle bunk and a single trundle bed. All this information has always been on our listing and we even send private description of distribution to all our guests to avoid confusion and Never have we had an issue with distribution understanding by a guest. We are an OffSite host, I suggest you re read the concept of Air bnb. These are homes, not resorts with concierge and employees. It is sad to see that you are making us out to be bad hosts when every time you had a question you got immediate attention, even tried calling you various times and you never answered. You made an initial reservation for 8 persons and when you arrived with 10, there was no extra charge or even a problem with us accepting that. We accepted your early check in and late checkout at no extra cost whatsoever.