Thanks for your high grading of us and our cottage (4 out of 5). Also your kind words about our wonderful facilities, cleanliness and location. Sadly, however you did come with excessive numbers of guests and you misled us about who was staying. This over occupation led to a lot of problems particularly your large group upsetting our other guests. Your large group of young children were left unsupervised which caused worry to other guests that were staying.
In fact the other 4 cottages that are on site were all occupied during your stay, which meant your behaviour in not booking facilities/removal of shared toys and hostile attitude towards everyone, including ourselves, led to us receiving many complaints about your group and that is why we sadly stepped in on this VERY rare occasion, because our other guests holiday was being affected by your group.
We encourage everyone to enjoy their stay here, if you wish to book any facility and share it with another cottage you may, and we also encourage the full use of the facilities all the time as that is what they are there for. I find your comment about ourselves using the facilities again not true as we were out over most of the weekend that you stayed!!!! As far as noise levels go we have NO issues at all with families as we have a young family ourselves and we set this site up for the purpose of families and groups getting together, hence the requirement for a fair booking system so that everyone has an opportunity to enjoy their holiday. In fact we have won an award for being "Family Friendly".
As far as the CCTV goes, it has been set up on the request of our insurance company and is for the protection of our site and certainly we do not view our guests, we have better things to do!!!
We also feel that if you found our site so unappealing and ourselves to be rude and reprimanding then why did you come to our house and ask us if you could stay for longer, paying cash?? We did not accept your request due to the upset you had caused other guests staying.
We also find it strange and upsetting, that you have forgotten to mention about your late departure from the site and how we supported one family group allowing them to stay in the property until 1pm after being told a story regarding a broken down car. We put off our cleaners, at our own cost, which you knew about and then no hire car actually arrived!!! So again another story.
This unusual situation has greatly saddened us, as this is very rare for us. We set our holiday barns up with families in mind, the barns contain childrens books/toys/DVD'S etc and we enjoy having lots of family groups and gatherings staying with us. We have been running for over 6 years now and seen over 5000 guests and this situation is thankfully a very rare occurrence.