This is the first time I have answered a public feedback at a host at Airbnb, but I am forced to do so because the Peyman Group’s issue deserves to be clarified. It is the only statement I will make about it and I only do it for the benefit of my excellent past guests and for future guests. As a host, I did not review the Peyman family because the apartment was left in unacceptable conditions. My intention was not to negatively impact the profile of this family that are starting at Airbnb. It is important that the Peyman family understands that in Airbnb we rent our space at an accessible price and with excellent comforts. We are not a hotel or cruise; therefore, we do not have permanent or service employees. The community of Airbnb is one of honesty and transparency. Annotated this fact, I will give a slight description of the facts that the Peyman family reports as a complaint. The apartment occupied by the family is rented in different modalities for years. The bathroom has never presented problems on the toilet. What I want to clarify that the complaint that presents the family is one isolated and was resolved satisfactorily on the 2 occasions reported by email. We don't have any phone calls registered at the family name. But, so simple was the issue that only a basic home use plunger was used and the was resolved in less than a second. I have 4 people from my staff who are witnesses of the simple event. I clarify that the apartment has in its inventory a plunger and yet we assisted the family and NEVER they had to wait 36 hours for the service. And then I wonder if you classify this whole situation as a big deal to be published as a complaint? Our guests reviews have always been of high quality standards, responsive, responsible, great communication, respect, etc. We will always be offering a pleasant stay to our guests using Airbnb!!!