I just want to clarified some details.
firstly say you again we are very sorry about the wifi probleme. The probleme camed from the company (Movistar) and we made every things we can to fix it but the never came. Whatever we proposed you money to go to a cyber or a phone chip to conect you at home. You refused both.
about the other things, i'll answer you point by point.
- like it's write in the description, the appartment could recive 4 people in 1 room with doble bed and a living with a couch.
- the couch has been changed now.
- the carpet is dirty but it's not a realy probleme, the all apartement is in a goos state. the owner of the departement refuesd to change the carpet
- the neigbourhood is realy safe, i don't understand how did you find it unsafe. It's one of the mast daftly place of the town.
- there are a lot of restaurant en barrio Paris Londres, 3 minutes walking, San diego street (5 min walking), city center ( 7 min walking) or barrio lastaria (15min walking) there is not a china town (there is just 2 chines restaurant in the neigbourhood)
- the heater is the tipical gas heater who you can find in almast 60% of the chilean's house and it work perfectly for the size of the apartement.
- i never said you i will not make any refund. I juste said you, i can't make ite myself and you have to contact you with the tecnical suport of Airbnb.
finaly i am realy sorryabout you're stay. I hope you're travel has been good.