Dear Ms. Brigitte Cronje,
Thank you so much for your time to review us. It's my pleasure to have you with us as our valuable guest. Moreover, I would like to apologize to you related to our cleanliness. I will take note your feedback and make sure to give more attention to it, as it's my most concern to make the Hotel is really proper and ready to welcome all of our guests. I hope you would like to stay with us again someday and see that everything is in a good condition.
I look forward to welcome you back at Grand Zuri kuta Bali Hotel.
Anselmus Arie, Executive Assistant Manager