So sorry you felt this way Alison. This is a Lake house, a high end cottage if you will and that is how we market it. The fridge freezing food was a new experience, I apologized and offered to compensate you if the fridge was broken. I did not receive any response from you. The fridge has been working perfectly since you left. I did not allow the plumber to access the basement apartment, in fact I distinctly told him not to come until you checked out at 11 am. As I told you at the time this was a complete misunderstanding and I asked him to leave and apologized profusely. We do not have any personal photos in the house other than 2 5x7 professional photos of my model daughters. The kitchen is 10x12 and we have had guests who have hosted parties of up to 35 people. Airbnb is part of the sharing economy, people opening up their homes to others so that you may explore and travel economically and enjoy perks that you can't when you stay in a hotel such as a fire pit, paddleboards, kayaks, outdoor and indoor games, toys and a tree house. If it feels like someone's personal home that is because it is my home though I no longer live there full time. We are constantly making upgrades to the house and we love welcoming people to our home.