I am so very sorry for the trouble with the check in. On that day, my cleaning company notified me around 2pm (an hour before you were to check in) that they had staffing issues and would be delayed getting the cabin cleaned. Believe me when I tell you that my frustration and upset was equal to yours. However, since I was out of town and dependent on them, my only choice at that moment was to inform you of the delay in check in until 6pm. I am so very sorry that happened. Of, course you know what they say about when thing go wrong, they will all go wrong at the same time. On top of the problem with the cleaners, we had a power outage with Duke Power from 3:59 until 5:06 that day. Duke power had texted me that the power would be out until 8 pm that night, but thank heavens it came back on after only an hour. All those problems combined did not help matters or my consternation and stress with the situation. Cleanliness is incredibly important to me as well, so be assured I have addressed this issue with the cleaning service directly. I have put steps in place to make sure this sort of thing doesn't happen again. However, I cannot control power outages or "acts of nature". Again, I deeply apologize for the inconvenience and the delay with your check in and we will do something to make this right for you.