Oh Jordan, I didn't get to be a super host by not taking care of my guest. I don't care how flat you get a pancake there is always going to be 2 sides, so let me explain my side! First of all let me publicly apologize, since you apparently do not read all of your emails for not sending you the weather forecast predictions for New Year's Eve when you booked "Shore To Please" in September. The East Coast went through record breaking freezing temperatures, which can result in freezing pipes. You contacted me at 8:30am and check-out is at 10:00am. I immediately responded to you and told you that I would call my husband, which was out on a service call for someone else's frozen pipes. He said that "Shore To Please" would be his next stop, but he would not be able to make it prior to you checking out. I have been a Realtor/Property Manager for 14 years, so when you told me about the heat my response was turn it to emergency heat. That response was only from my experience, not because I had prior knowledge of this particular unit having a problem. Emergency Heat is used in case of an Emergency! The only thing we do agree on is that recliners are not beds! That statement is correct, however had you pulled the cushions off the sofa, you would have found a sofa bed! The listing states 1 king, 1 queen, 4 twins & a sleeper sofa. I am so sorry my magic wand ran out of batteries New Year's Eve night and I could not get the pipes unfrozen for you an hour before you checked-out. I was very generous to make you an offer, however perhaps you have overlooked that in your emails as well. I suggest that you take a little more time reading the listing and all the details of a house before you hit the reserve button. I checked on you when you checked-in to make sure everything was satisfactory and here was your response: "We have. Everything is great.” so the last 1.5hrs of your stay does not deserve a 3 star review in my opinion. Especially when it was a result of Mother Nature!