My 2 bedroom apartments is just a few hundred metres from Basingstoke’s main train station with easy access to London and the South East
入住時間為12:00 - 20:00
The property we booked, they were trying to tell us there was an error and unavailable. They moved us to another property, which absolutely stunk and had NO HEATING, carpets were manky - it should not be listed. We then moved to what we booked - property was OK... not what the ph…
Hi Faye I feel like there has been some confusion with your booking. I had a another guest book my Western Gate property and that's why my representative had to move you to Skyline Plaza after you made a last minute booking on Christmas Eve. Due to the apartment having no hot water which i was not aware of. I had to make a decision on moving my next guest going into 26 Western Gate later that day and put them into a different property to be able to accommodate you at such short notice. The pictures shown are exactly what the property is once a guest arrives. Also you were very rude to my representative on arrival.
We understand the needs of our travelling guests. Our apartments offer hotel standard linen and towels to guarantee a great night's sleep. They are also cleaned weekly and maintained by our professional housekeeping team.