Welcome to Meraki Beach House. Located only 5 minutes from the heart of beautiful Byron Bay, This brand new beach house is sure to impress.
New facilities, close to town however, very rude and unhelpful customer service!!! Our WiFi did not work for our whole stay and no apologies for this. No assistance or help when checking out, the manager made rude comments and was very unaccommodating to our situation. This made …
Hi Brittany, Im so sorry you felt we were unhelpful and that you felt unwelcome in our home. We aim to provide a wonderful experience for our guest and it saddens me that that is not what you had. When you called about the wifi issues the property was attended to and i myself couldn't fix the problem, so my husband also attended the property to try to sort out the issue. Unfortunately we are not internet technicians and the issue was beyond our capabilities. We tried to get a technician out the next day but to no avail. So as compensation we offered you use of the Azur amenities (which were not included in your booking as you had booked a separate home) which you and your friends made great use of. When checking out you asked me if you could again use the Azur amenities for an additional 4 hours after check out which we were unable to accommodate as one, check out is 10am for a reason we have cleaners and in coming guests to take care of and two, as mentioned above you were not actually guests of Azur. Again I apologise for the issues with the internet and that we could not accommodate your group for an additional 4 hours after check out time. Kind regards Abby