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整套公寓

Treetops flat3

Poppy的用戶個人資料
Poppy

Treetops flat3

4位
2間臥室
2張床
1間浴室
4位
2間臥室
2張床
1間浴室
房源摘要
超棒入住體驗這個房源的入住流程近期獲得94%的房客給予5星評價。

Treetops Flat3 is a beautiful, modern and retro living space, which houses all the amenities required for a comfy stay. Its location is at the rear of a small office complex situated on a busy, friendly parade. With a lovely family pub opposite to wind down at the end of the day, the parade boasts a variety of food outlets within 2 minutes walking distance. with regular bus routes and local train stations, guests will find it easy to travel to the City Centre and Solihull, BHX and NEC.

設備與服務

建築物內免費停車
無線網路
廚房
有線電視
電視
衣架

床位安排

臥室1
1張雙人床
臥室2
1張大床
共用空間
1張沙發

《房屋守則》

禁止吸煙
不適合寵物
不允許舉辦聚會和活動
入住時間為14:00 - 20:00
11:00前退房

無障礙設施

通往房源入口的通道寬敞
入口步道光線充足

可訂狀態

18則評價

準確性
溝通難易度
乾淨程度
位置
入住
性價比
Joanna的用戶個人資料
Joanna
2018年7月
-
Dajaun的用戶個人資料
Dajaun
2018年7月
Flawless from Poppy and her husband, fantastic place and great host. Would highly recommend.
Bobby的用戶個人資料
Bobby
2018年6月
Impressed with the cleanliness and layout of the place. It is also secure and close to a nice pub called Maggies
Saiful的用戶個人資料
Saiful
2018年6月
Perfect hosts, clean apartment, great value
Natalie的用戶個人資料
Natalie
2018年6月
We had a bad experience here. Having paid £137 for one night this far from the NEC, we were expecting a lot more. There were no towels, the bedroom doors do not shut, the layout contravenes fire safety regulations (we were told to “jump out a window” if there was a fire - not h…
Poppy的用戶個人資料
來自Poppy的回覆:
Malicious review and not at all surprising!! You will always get guests who want everything for nothing! I’m very displeased with the put downs that this guest has provided in her review. So In this case I would like to state that the customer is not always right! This guest highlighted some points which I would like to justify so other guests are not fed a bunch of malicious lies.. 1) no amenities (towels, soap, toilet roll etc) which were in fact provided and are left in each bedroom, these being a towel and a hand towel...2x toilet rolls are left in the dispenser and on the shelf in the bathroom, along with mini soaps (unused)....shocked at this accusation! 2) bedroom doors not shutting? On checking these, they seem to work fine and close properly just how doors should when they are fitted... 3) safety regulations- we always show guests around on arrival and ensure that they are aware of the fire extinguisher, fire blanket and first aid kit locations...there is a perfectly ample sized patio door which may be used as a fire exit, as well as an actual fire window in the back bedroom....I’m confused as to when and why you would be told to ‘jump out of the window’? 4) handsoap previously used? Each soap bar item is disposed after each guest checks out so I’m struggling to understand why this guest received a used one....especially as the apartment is checked before each guest checks in. 5) disruption of other guests....yes we have another listing which neighbours this apartment, which don’t usually cause any issues...however I would like to point out that I personally occupy the apartment above the neighbouring listing and I didn’t hear any loud disruptive noises. I for one would be the first to ask the neighbouring guests to quieten down. 6) mattresses being too small- with a double bed and double mattress in one room and a king sized bed and mattress in the other I’m now wondering what size bed this guest was expecting. The beds were as described and with memory foam mattresses at that too!!! 7) outdoor security light disruption- for the safety of guests this couldn’t be (Website hidden by Airbnb) 3am, were these guests asleep or on neighbourhood watch? 8) good communication- as with all guests, I ensure that they receive a good experience. I have to admit that if this guest had ALL these issues then it would have been better to communicate and let me know that they were having such an awful experience. However I did not receive any sign of communication...texts or calls! I have to say that I feel that this is just a malicious rant. I can’t understand why people can’t just enjoy a short stay and feel that they need to cause unnecessary issues for hosts, especially when other guests have stayed in the near past and totally enjoyed the experience...
2018年6月
Saiful的用戶個人資料
Saiful
2018年5月
5* host.... one of my fav places in town
Poppy的用戶個人資料
來自Poppy的回覆:
Thank you for your reviews saif!!! Always a pleasure to have you stay, you’re always welcome
2018年5月
Rob的用戶個人資料
Rob
2018年5月
A nice cosy ground floor apartment with all the appliances you would need for a stay. Poppy is a good host and with the help of her and her family it was very quick and easy to both sign in and out. Only minor issue was that the first bedroom is adjacent to another airbnb prope…
Poppy的用戶個人資料
來自Poppy的回覆:
Thank you for your review...I’m happy that you enjoyed your stay with us, hope to see you again soon!!
2018年5月

房東:Poppy

伯明翰, 英國加入時間:2018年1月
Poppy的用戶個人資料
33則評價
回覆率: 100%
回覆時間: 1小時內
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