I am disgusted and appalled by the salacious review and accusations made against me and my property. I do not take well to comments and statements that defame my character and reputation. I wish I was able to upload photos and documentation into my response that proves this guest made false accusations. I’ve had many wonderful guest and experiences through ABB and I’m just baffled at what has transpired. What host with a rating of 4.9 would ever allow any guest(s) to enter a dirty space and be left in those conditions? Think about that for a second. As the guest and I discussed prior to her arrival, I personally was not there to greet and give a tour of the space. However, it was brought to my attention hours after check-in of the guest’s concerns and that she “cleaned it” prior to contacting me. This was very surprising news seeing the unit was cleaned prior to the guest’s arrival. Even timelier, I visited the unit earlier the same day to view the conditions since there was a booking for later in the day. Everything passed our property’s inspection to welcome our new guest. Although I knew immediately that the accusations didn’t seem right; my first response is to always provide quality customer care. Seeing that the guest was scheduled to remain on the premises for a lengthy booking I considered a discounted rate off of the cleaning fee – all in good faith. Again, focusing on providing quality custom care. Later, I received verification of the condition of the studio space which proved she fabricated the conditions of the space. In the listing there are photos of the “closet” the guest claim is not there. I’m still confused as to how she missed the closet – further proving the complaints of this guest are untrue.
As listed in the amenities of the property, free WIFI is included with your stay. According to dialogue between myself and the guest, she was having problems with the WIFI speed. It is mind blowing that the review states “no WIFI” is available on site. That’s not true, at all! I happily offered to make an immediate contact the WIFI carrier and asked to increase the speed of the connectivity since this was actual issue. ALL OF THIS IS DOCUMENTED! TELL THE TRUTH!!!!
In reference to the guest experiencing a delayed response, I notified both the guest and the internal staff of ABB of my hospitalization. Please note, this too is documented and can be shown.
Prior to booking, many guests ask about restaurants, beaches, tourist locations, etc. The average traveler does this to ensure the listing will accommodate their travel needs. Unfortunately this guest didn’t reach out prior to booking to ask about these local attractions and necessities. Furthermore, anytime anything is asked of me I provide thorough information and pride myself on being honest, open, and transparent.
I’ve read over the guest’s review several times and I’ve attempted to readdress every false accusation that has been listed about me and my property. I can only believe that her motive and intentions are to drive future guests from my listing. I am a great host with a 4.9 rating prior to this review. I am not perfect, but I strive to accommodate my guests by going above and beyond for them. Please do not allow these derogatory claims to deter you from staying here. I’m open to answer all questions you may have prior to booking.