Dear Cristophe, just an explication because you weren't clear.
Speaking of the neighborhood and our proposal to ask AIRBNB to change the apartment for you, you well know that you arrived and checked in at 13 p.m. and you started writing email to complain at 16 p.m., no more than 3 hours later . You complained for the noise, on saturday evening, in the center of the town.
We asked the neighborhood, who is an old lady, to turn the volume down, and she did. But you weren't happy, and you keeped complain because she turned off the tv at 22,30. On saturday. We explained that in Florence you are allowed to make noise untill 24.00. It s the law, we can t change that for you. We asked you, very kindly, if you wanted to change the apartment or wanted to go elsewhere and have your money back, and you said no.
So, what to you want us to do?I think you want a consierge who try to satisfied your requests, and we are not. we know how noisy can be living in the center of Florence (by the way, we live next door, we have the same neighborhood :) ). That s what living in a 1400 century building is. You can ear noise, on saturday evenings.
Hope you find a more satisfying stay for your next trip.