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Welcome to Brockway Shores Charmer!
This is a great unit in an amazing location. I personally had some trouble with our experience. This property is managed by HolliHouse, and the number provided goes to their answering machine. You also have to sign wavers with Hollihouse for instructions on how to enter the un…
Megan thank you for your detailed review. We are so sorry that you had issues entering the home and the instructions went to your spam folder and understand what an inconvenience that was, especially so late at night. Our office operating hours are 9-5 and we had re emailed instructions per your 6 pm message, as our system showed it was sent, we believed you were all set. I am unsure what happened regarding the dock code but will certainly look into it for future guests to be sure there is access. Please know that yes, these are exceptions and we are so sorry they happened. We hope that in spite of it all you were able to have a great time (as you mentioned) and made some great family memories. Thank you for helping us to be better. Safe Travels, Carrie and Nick HolliHouse International
HolliHouse International brings guests and owners together to provide an outstanding vacation rental experience. We are the marketing and reservation agency for Airbnb owners world wide helping owners to get more bookings and providing 24 hour service to guests during their jour…