Hi, Brett! Thank you for taking the time to write a review. Mentioning this things, shows me areas where I can improve. However, I apologise this listing hasn't met your expectations. I would like to mention that the lockbox that you had to walk to is not a block away, but rather less than half a block, also the heater works perfectly. Your stay was one of my first stays, so it was my bad there were some things I still had to work on. If you'd like to come back, I would be happy to say that I got a lockbox right next to the building and high-speed WiFi. Also, I make sure I give the instructions ahead of time which contains the address and the instructions for the lockbox and everything. I would be very glad to get a chance to provide you with a great stay any other time that would make it up for the first stay as well.!