Hello thank you for your review. I would like to make a few clarifications/corrections. When you came to stay i upgraded you to a more expensive room without extra charge as that room DID have AC, so saying you had no AC the entire week was entirely untrue.
The cleaning fee was $10, not $25. The cleaning crew comes in generally on Tuesdays and Fridays during the day before 3 pm so you may not have seen them if you were at work as they don’t come in the evenings. Rest assured the House was DEFINITELY cleaned during your stay.
Next, you said you were staying alone, but you were not, your fiancé was staying with you. You paid for him to stay with you for 2 days even though in reality he stayed the entire week. I also did not charge you extra for this. You did not even mention that he was staying longer, so i was surprised by this.
Finally in terms of the crew staying to install the air conditioners, i do apologize for any inconvenience, but it was something out of my control. I myself did not know they would be doing this work until 1-2 days beforehand and honestly it needed to be done as you know it has been a hot summer. We spent $12,000 between buying the new units and getting them installed. I apologize it happened during your stay and that you found it to be disturbing. I believe as soon as i knew it would be happening i did relay the info to you, though i understand it may have been too late.