Hi Brian, I appreciate your rating and thanks for your feedback. I hope you can accept my honest explanation. Perhaps there is a miscommunication between us as we're using (Hidden by Airbnb) chat most of the time and it is also my fault for not saying things clear enough. On the first night around 6:30pm, there is no technician that come over to your place, instead it is my site supervisor. The reason is because I've called the customer service hotline after I've failed to assist you in internet troubleshooting via (Hidden by Airbnb) . The care officer told me that they need someone to be at your place for them to do the troubleshooting. To be honest, there is no technician provided in this YES Telco. My supervisor went to do troubleshooting when you're outside and left as he couldn't resolve the issue. I called the hotline again that night, they mentioned we need to reconfigure the whole modem. As due to PDPA, we need to get approval from the account holder first. After that I've contacted you but you mentioned you were busy and requested for someone to fix the internet by next morning. My supervisor went to your place again at 10:30am but due to jam he was delayed. I'm really sorry for that and I wasn't finding any silly excuses to cover myself up. When my supervisor reached there I called the hotline again and they told us device was faulty. We then did self replacement. These is everything that happened and is the truth. I hope there is no misunderstanding between us. If there is, please let me know.