Hello how are you . I'm very sorry to read everything you wrote. But I do not agree with you on a few things. First of all, everything that happened to you came immediately and we dealt with the problem. On the night that the shower was broken (which you actually broke for us) I chose not to charge you for it, because you apparently closed it irresponsibly and it was broken. Something that could happen to everyone. I chose the second route because you are on vacation and chose to take the shower at my expense. Then I took you to a much more expensive room for few nights while your room was closed at all our sites. And I will also say that I returned $ 100 in cash, which is not customary, of course, because you broke my shower so that you would still leave with a smile. I kept asking all the time which way I could help to improve your experience at our apartment hotel. Because I was so good to you, you wanted more. Or maybe you did not get it because in the end a shower can break. And everything else could happen. I did everything from my side. It's really sad to hear that you did not appreciate anything about it. Upgrade to a larger and more luxurious room, return payment, and quick response to any question or request. However, I wish you a pleasant vacation and success in any way you go. We did everything we could to do for you. And by the way of the couple who had to vacate the previous apartment they were our customers who were supposed to leave the night before and they slept in another apartment. On the last day all things were stolen when they were at the beach and we helped them spend another night on the house. Which was not supposed to bother you because I told you to get back to your previous apartment until 11pm. Anyway hope that the next time you come back we can improve your experience. You are the first customer who is not satisfied with many, so I am sure that we have no problem just an unusual case.