You probably did find 1 piece of hair in the bathroom but that does not mean the place isn’t clean it just mean that am not perfect and can not trace every peace of hair in the house and it’s the true (I can’t trace every piece of hair and I do not think anybody can). Your statement about this apt not being in the best part town is your point of view. I can not judge your point of view because I do not know where you are use to staying when you book hotels or Airbnb. Am pretty sure when you booked me you knew that this apt is not in the heart of downtown but fairly close to the heart of downtown ( 5 minutes from downtown). Out of all the people that stayed here you are the one and only to complain about my bed being uncomfortable wich I do not understand because when I asked you if everything were good you replied everything were fine. This place is only 2 block from 6 street, lots local food trucks, restaurants, bars, city bike station and also a metro station that is literally one minute walk from the apt. This apt is not a hotel it’s a private property that I have listed on Airbnb to make little cash so please do not raise your expectations to much. I can only do my best to satisfy my guest, if anything is missing communicate with the guest or ask for refund.