Thank you for choosing to stay with me! It is great to see that you enjoyed your time at my home! I'm sorry to hear that you heard some residual sound from the pub on one of the nights that you stayed at mine. It is not something that has ever been a major problem for me, but I do recognise that it may be a little louder if you have the windows open. I must apologise if there has been any miscommunication regarding the addition of a blind. It was something that I have considered installing into the house but as of yet I have not found the time. I hope you were still able to enjoy a pleasant nights sleep. I must apologise if my estate agents arrived unexpectedly, I will ensure that they follow future guest instructions. I am sorry if this incident caused you any inconvenience.
My guest support team are on hand to support my guests on 24/7 basis. I will discuss ways in which they can help resolve issues at a faster pace. It is good to know that they were however able to resolve your issues.
Thank you for your feedback regarding the mattress protect and duvets. Whilst it is not something that I have been previously made aware of, I will look into it. Typically I have found that most of my guests have enjoyed a good nights sleep in my beds which are dressed in high quality linen.
Finally I would like to say thank you for taking the time to leave me such constructive feedback. Whilst I am very happy to see that you had a great time, it is also always great to hear how I can improve the experience for future guests.
I hope to host you again soon!