* 重新裝潢日式建築!1間臥室,廁所淋浴各一間！雙人床x1, 單人沙發床x1,日式鋪床x1!
Pese a lo bonito que pueda parecer el apartamento, tuvimos bastantes problemas a la llegada, alargando el check in en más de media hora, cuando se supone que es un auto-checkin. Tuvimos que coger el apartamento prácticamente obligados, ya que era una de las pocas opciones disponi…
Hi Javier, Thanks for your valuable feedback. I have spoken to my staff members and we have put this down to a rare, but inexcusable, error on our part. We sent you the incorrect check in details by mistake - for this we apologise sincerely and I have spoken to the staff member in question about this. The cleaners have been responding to many requests from guests that they wanted trash removing from the room because the recent heatwave has caused the burnable trash to smell. Now, we ask our guests on the morning of their check in that if they do not want staff to enter the room to inform us and we will ask them not to enter. We apologise that you were staying in the midst of this operation changeover and were not informed. We have just changed over staff recently so our operation has a few kinks that needed to be ironed out. I'm very sorry that you encountered these issues during your stay and would have hoped that you could have understood the situation. It is a shame you gave us one star for almost everything even though it was simply the check in that was difficult and that our cleaners entered the room to take the trash for you - I think maybe this shows you were a little too angry about the situation and that caused you to be unforgiving. We have now amended the issues you reported to us in your review and we hope that this will ensure a smoother stay for our future guests. Have a great day.