Hi Dear Franziska, i'm really sorry to disappoint with you , but is the third time that I read about the external TUB... CAN I ASK WHERE HAVE YOU SEEN THAT THE TUB HAS AN HEATING SYSTEM? It is an external tub and we have 30degres average and it warm a lot and automaticallly... of course we can't garantee the sun or hot water in the pool at midnight and WE DON't TALK ANYWHERE OF HEATING POOL.
SECOND: each guest receive 3 towels (small,medium,large). Yes, is true we provide extra towels asking only the cost of the laundry... I don't undesrstand why or where is the problem....
At the end you have and take SHOWER EVERYTIME, we are in the hearth of an historical center,, no in NEW YORK CITY. is quite normal have no strong pressure and as I said we are asking for an extra tank...we are waiting for suthorizatiob and in fwe days the problem will be solved.
I don't undesrstand also here where is the problem.
Anyway MANY THANKS for YOUR STAY and next time inform yourself when you are travelling and before to destroy the work of other people pay more attention about we listed!