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整套公寓

Hacienda Jaguey (Arawak for "body of water").

Roxanna的用戶個人資料
Roxanna

Hacienda Jaguey (Arawak for "body of water").

10位
1間臥室
5張床
1間衛浴
10位
1間臥室
5張床
1間衛浴

Hacienda Jaguey is a beautiful lakefront property in Kalamazoo, MI only 15 minutes from downtown by car. Its lake is one of the cleanest in the area and is wonderful for rowboat, summer and ice fishing, canoeing or swimming. The property is amenable for medium sized groups that wish to bring up to ten people and can be expanded to tents for lawn use. It is a peaceful place for group agency/corporate and religious retreats, exam study, dissertation/thesis writing or a quiet family vacation.

設備與服務

廚房
建築物內免費停車
方便使用筆電的工作區域
電視
暖氣
空調設備

床型資訊

臥室1
1張加大雙人床、2張單人床、1張沙發床、2張地板床墊
共用空間
1張加大雙人床、1張沙發床、1張上下舖、2張地板床墊

《房屋守則》

禁止吸煙
入住時間為12:00 - 14:00
12:00前退房

無障礙設施

通往房源入口的通道無階梯
通往房源入口的通道寬敞

可訂狀態

1則評價

Angela的用戶個人資料
Angela
2018年九月
Our stay at Roxanna’s was okay. The property is beautiful, and the interior was clean. She left snacks for us, and extra linens if needed. Beds were comfortable. The downside was that after we left we were messaged about missing items, of which we never used. We were requested …
Roxanna的用戶個人資料
來自Roxanna的回覆:
Dear Angela: We are sorry that you felt uncomfortable with our genuine attempts to clarify the doubts that we had about your child's accommodations and safety. As hosts, unfortunately, it is not sufficient for guests to say that the accommodations of their child "are taken care of" without giving appropriate details of how this is being done when it has been clarified that the property has a lake and beds without rails. Falls from children rolling off of beds can cause concussions and children have been known to fall in pools and bodies of water when exploring, even while parents are near them if the parents are engaged in conversation. We were only doing our best to ensure your son's safety. It is our responsibility to do so as hosts. The intention was not to be "pushy," but given that this happened prior to your arrival you did have the choice to cancel your reservation if you felt unfairly intruded upon. Regarding the items, there is no way of knowing why they are missing given that we can only count on the statements of other people and we were not there to witness anything. That is why we decided to take responsibility and learn from the experience by creating a checklist that we will go over with future guests for their approval upon arrival and departure. I recommend that you always hand the keys in person to your hosts rather than leaving them on the premises and departing without face to face contact so that you can clarify any concerns and validate the good intentions of both parties. When I contacted you with questions about the items, only one hour after you departed, I was surprised to not receive a response from you until late at night given that you had been responding to my messages immediately before that. I know that we did everything we could to make your stay safe and comfortable and had no reason to do otherwise. We see this as a learning experience for all of us. We hope you do as well and we appreciate your joining us and your offer to clean-up after yourselves. It is always best to consider that those around us have the best intentions and that most misunderstandings can be resolved with genuine mutual care through prompt and well-intended face to face communication when possible. You have a great group!
2018年九月

房東:Roxanna

加入時間:2018年5月
Roxanna的用戶個人資料
1則評價
回覆率: 100%
回覆時間: 幾小時內
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街區

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入住

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退房
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