First off, I do want my other future guests to know that this was a unforseeable miscommunication, or lack of, on my part. I would also like them to know that the home is located in a safe, quiet neighborhood, and encourage them to see the other reviews as well. It may have been eerily quiet when you arrived late at night, which is common, and has been appreciated by all the other guests. Furthermore, it is also clean, and not missing the essentials or amenities such as towels, toilet paper, linens..etc, like your review suggests.
I understand your frustration in this situation and would appreciate the chance to make it right, should you be in the area again. I was away and did not have good cell service, and the message regarding access instructions did not go through. I'm very sorry I let you down. It is clearly not a common experience with me. Again, sorry this happened to you. If I can be of help in the future, please message me directly. Thank you.