As Sarah/Susan requested to stay again, I found the 2 star rating.... interesting.
The person who came to stay was not Susan, it was a Sarah M Lewis, a change without notice. She gave me her card, and told me to call her Sarah. She is a completely different person from the Airbnb profile or photo.
Sarah requested to leave her luggage in the living room, as she said had a bad knee.....I gave her the details of a good knee Dr.
Sarah's luggage was so very heavy it damaged the hall step on her way out. When bought to her attention, she said just glue it and rushed off without even looking at the splintered wood!
The stairs are 83 cm wide which is not considered particularly narrow in the UK for a conservation, between 80cm and 90cm are standard stairs even in new builds.
The carpets were washed just before Thomas and Samara stayed, a very lovely, friendly and spotless couple. Unlike Sarah who split tea on the newly washed carpet in the living room.
Sarah also requsted to stay longer, and that I cancel Silji, a fab girl and my next guest. She also requested to stay again after she left, both in Airbnb private feedback, and in text !!!
She also stated she knew the owners of Airbnb, that she should stay for free (or at a reduced rate) so I might learn from her to get super host status.......I declined.
After she left I read some of her reviews, I found Charles review from 2015 very accurate.