We are genuinely sorry that you had an unpleasant stay. All of us strive to provide the best customer service and lodging for everyone. Just to be clear Airbnb is an experience and not a hotel, so no one should compare it to one. Now, here is my side of story: I received a message from you at 12:38 am on your first night’s stay mentioning a problem with the wifi and asking for extra sheets for the sofa bed. At 8:30 in the morning, I sent someone who was able to fix the wifi and bring you brand new sheets. Per Airbnb log book, I even offered to send AT&T (the company who provides wifi) if the problem continues. Then, I hear nothing back from you until your review comes out. This is not fair! All the guests have access to my cell phone number, and I would have been more than happy to solve any other problems if you would’ve notified me. I do care about my guests and want all of them to enjoy their time at our home. Lastly, the ad clearly said no AC at the time of your booking; although, we have installed a new AC since then. Again, we work hard to provide great experiences, and all of our other reviews are justifying that!