Hillery and group were not happy with anything. As she has explained above, yes there was a plumbing problem in the unit where the water exchanger had to be replaced. As soon as I knew there was a problem, I had the matter fixed in a period of two hours.
There was a stench in the HALLWAY when you got off the elevator, not in the room. The toilet was fixed and all appliances working as they should when the plumber and management team of the San Luis left the condominium. He would not have broken the toilet. The management company would not have broken the chair. I have pictures of the mess you left with total disregard of taking care of the HOUSE RULES.
Airbnb is a company that allows homeowners to list their property through their services. It is not a hotel with hotel staff waiting on you and cleaning up after you. I could not refund your money personally because there are rules to follow when someone is an Airbnb host. I have been advised the refund I guaranteed you, has been transferred back to you.
There was no reason for you to break the toilet flusher. The plumber made sure everything was working as it should before he left. YOU as a guest are NOT ALLOWED to remove an air conditioning filter from the air conditioning unit. You proceeded to call me, text me and continued to contact me with notions of Legal involvement. It did not matter what it was, you seemed to be unhappy with everything. I did everything I could to please you and promptly at that.
In spite of all the unpleasantness you deem, I hope somewhere during the birthday weekend you were able to enjoy yourself.
I wish the very best of future travels for you and your husband.