I don't know where to start. The complaints here are unprecedented for this listing, and, frankly, a bit bewildering.
The beds are accurately described in the listing as one queen and one twin, both have new mattresses, and reading through other reviews reveals many references to the comfort of the beds. The beds are not noisy, and many guests tell me how well they slept. Is the problem one of jet lag, perhaps? Or maybe, judging from the overflowing tissues I cleaned up after these guests left, was it that someone was suffering from a cold or allergies? It is not the beds. (That said, as most everyone knows, a twin bed isn't the best bet for very tall and/or very wide individuals.)
The place is clean, without a doubt. I personally vacuumed, dusted, washed, and wiped down the listing two days before this reservation, and I make sure that I do my cobweb patrol, because, after all , this is the country! Jeepers.
Likewise, the beds are freshly dressed for each and every guest, and the beds have a selection of pillows, both feather and poly, and there are duvets for each, in addition to bedspreads and blankets. I can't figure where this review was coming from.
The toilet is clean, although a recent plumbing snaking had left rust scratches in the porcelain, so the review, in mentioning stains, is right. When the season here slows, a replacement toilet will be installed.
Nevertheless, the apartment is cleaned very well, for each and every guest, as anyone paying attention should be able to easily see, and this includes the bathroom and the toilet!
As to the listing not being wheelchair accessible, the listing clearly states that it is not accessible and not for those with significant mobility issues.
This review is very much an outlier, as anyone who even just scans the other hundreds of reviews will know.
This listing is part of my house, an independent apartment, and I take great pride in my home. These most recent guests have had very little experience with Airbnb and may expect the cookie-cutter experience of motels and hotels, instead of the more human and interesting lodgings that are the essence of Airbnb.