I appreciate Susan's very delayed feedback. It's funny how a person can complain about everything after the fact without so much as bringing things to our attention once while they are here. Had she actually brought something to our attention, we probably could have resolved it.
Allow me to go through her complaints point by point. The rental space is partially below ground. Such areas get humid and damp as a matter of location. We noticed that the dehumidifier was turned off after she had left. We can only guess that she turned it off.
Wifi does work. I use it every day. I unfortunately have guests which frequently mistype passwords, but she never asked for clarification with that, so there's not much that can be done. It was in fact posted and we have wireless range extenders just outside the entrance.
Front or back? We don't really mind people accessing the house from either side, though most use the front initially. I don't even know why this is a complaint.
The side street does get regular traffic from an apartment complex. She is correct. However, I've never seen any accident there save in inclimate weather, so I deem it safe.
I'm not certain why Susan is so critical and without bringing things to the attention of her host while she is present. We try always to offer the best service we can, but we are not mind readers.
I also find it strange that she would do an automatic booking, which I consider a luxury to offer to our guests, and then immediately trash us when we've gone out of our way to offer a place to stay that we weren't going to make available.
As a rule, we welcome all guests, but we prefer you communicate issues before reviewing them online. The online review should ideally be the last resort of a guest in correcting conditions - not the first.
I would encourage all guests to remember this.