Thank you, Carl, for your detailed comment. We are really happy that you enjoyed your stay at the Eider Cottage although you faced some issues and the weather was typically "norddeutsch". Just a few words on your comment: The biggest challenge for us was that you booked at really short notice. There were only a few hours between your first contact and arrival. As we do not live in the Eider Cottage we have to organize most things on remote. The cleaning team was schedued for the next day, so we were really lucky that they had an earlier slot available for providing you a clean house on arrival. Unfortunately they did not check the heating system and the kitchen equipment in the base apartment. The last group booked the entire house and obviously carried all kitchen basics to the upper apartment. We are terribly sorry for that and we fully agree that this is a MUST. But you could have called us to find a simple solution - as we did in case of the heating system. You have seen that we react within seconds and are doing the best we can to fix any problem at shortest notice - even on remote and with the assistance of our fantastic neighbors. Same with towels and linen: we immediately provided you access to our washing room to get yourself some sets. As the Eider Cottage is not a city apartment but a country house for vacation, it is quite common in Germany (and even in Denmark for instance) that guests bring their own linen and towels. Unfortunately there is no way at Airbnb to add this information to the price section - that's why we posted the extra costs very prominent into the "House Rules". Our guest find a physical guest book at the entrance of the Eider Cottage, which provides all useful information, including lists of supermarkets, restaurants, Wi-Fi password, where to find user manuals, how to operate the heating system, the chimney, etc. Unfortunately it is only in German, but we will write an English version immediately – promised!