Thank you for your review.
We always try to make the clients stay a perfect one.
For your issues, I would like to make the following responses,
The pool water level can be lowered. We did not know you had floats for the kids. In this case we could just lower the water level by 50cm and run the filter pump over the main drain instead of . the infinity edge. Making the pool safe, But children must still be supervised at all times on the pool.
Our entry road is steep. Further there are some drivers that are not very experienced driving taxis in Phuket and the vehicles they use are not safe. That is why we always recommend to use one of our drivers. These are drivers that we know are experienced drivers and know how and are not afraid to drive up the hill. Our drivers will never leave you in the middle of the road. Their price is fair and we do not mark up any taxi costs.
With the meals miscommunication we are very sorry, The Chef's English is not so good , So sometimes communication is slow. We are very sorry for any inconvenience.
I want to thank you for the comments and information, It helps us as well as the next guests know the villa and what to expect when they arrive.
Thanks again for choosing Villa Namaste