回覆房客的旅程變更申請
Sometimes, guests need a little flexibility. If they want to alter a confirmed reservation (ex: add or subtract nights, choose different dates, add or remove guests), they should send you a trip change request.
Please don’t change or cancel reservations on behalf of guests—you might jeopardize your good standing as a Host. Instead, let them know that they can do it themselves. Guests can also modify their reservation via the link in their confirmation email.
Respond to your guest's trip change request
Open your messages with your guest and find Show request. If you accept the changes, they'll be applied automatically, and your guest will be charged or refunded if necessary.
If their proposed changes don't work, you can decline the request. If you're able to accommodate them with different changes, you can message them to ask or send them a trip change request.
How long you have to respond to a request
While there isn’t a time limit, responding to trip change requests quickly can help you avoid canceled reservations.
When guests can send a trip change request
Guests can send trip change requests once a reservation is confirmed, and any time before checkout—even during their stay.
If you can’t accommodate the change
There are no penalties for declining a request.
It’s a good idea to let your guest know that you’re unable to accommodate the requested change and why, such as having other plans that conflict with the requested dates.
相關文章
- 房東
拒絕旅程變更申請
房客和房東皆可拒絕變更申請,並維持預訂現狀。 - 房東
以房東身分修改預訂內容
你可以向房客提出變更申請。如果房客接受你的申請,預訂內容會自動更新。 房東須知:變更、退訂與退款
突發狀況有時難免會發生,讓你或房客不得不更改計畫。為順應計畫的改變,你可參考這篇文章裡的實用資訊。