透過協調中心申請或發放款項
A Host sending their guest a partial refund for a missing amenity, a guest sending their Host a payment for breaking a coffee mug, and much more—the Resolution Center makes it easy to handle money-related requests for an Airbnb stay or Experience.
透過協調中心向房東、體驗達人或旅客要求付款
- 點選協調中心,然後點選「要求付款」
- 選擇預訂,然後點選「選擇」
- 在「提出此申請的理由是?」下方,請選擇一個最貼切的原因
- 輸入你要求的金額
- 上傳附件(非必要)並新增訊息內容
- 點選「繼續」,然後點選「要求」
- 輕點協調中心,然後輕點「要求付款」
- 選擇預訂
- 在「提出此申請的理由是?」下方,請選擇一個最貼切的原因
- 輸入你要求的金額
- 上傳附件(非必要)並新增訊息內容
- 輕點「確認」,然後輕點「要求」
- 輕點協調中心,然後輕點「要求付款」
- 選擇預訂
- 在「提出此申請的理由是?」下方,請選擇一個最貼切的原因
- 輸入你要求的金額
- 上傳附件(非必要)並新增訊息內容
- 輕點「確認」,然後輕點「要求」
- 輕點協調中心,然後輕點「要求付款」
- 選擇預訂
- 在「提出此申請的理由是?」下方,請選擇一個最貼切的原因
- 輸入你要求的金額
- 上傳附件(非必要)並新增訊息內容
- 輕點「確認」,然後輕點「要求」
透過協調中心向房東、體驗達人或旅客發放款項
- 點選協調中心,然後點選「發放款項」
- 選擇預訂,然後點選「選擇」
- 在「發放此筆款項的理由是?」下方,選擇一個最貼切的原因
- 輸入付款金額並新增訊息內容
- 點選「繼續」
- 選擇付款方式,然後點選「確認並付款」
- 輕點協調中心,然後輕點「發放款項」
- 選擇預訂
- 在「發放此筆款項的理由是?」下方,選擇一個最貼切的原因
- 輸入付款金額並新增訊息內容
- 輕點「繼續」
- 選擇付款方式,然後輕點「確認並付款」
- 輕點協調中心,然後輕點「發放款項」
- 選擇預訂
- 在「發放此筆款項的理由是?」下方,選擇一個最貼切的原因
- 輸入付款金額並新增訊息內容
- 輕點「繼續」
- 選擇付款方式,然後輕點「確認並付款」
- 輕點協調中心,然後輕點「發放款項」
- 選擇預訂
- 在「發放此筆款項的理由是?」下方,選擇一個最貼切的原因
- 輸入付款金額並新增訊息內容
- 輕點「繼續」
- 選擇付款方式,然後輕點「確認並付款」
If the reservation checkout date was more than 60 days ago
You can only submit a new Resolution Center request up to 60 days after a reservation's checkout date.
You can respond to an existing Resolution Center request—like choosing to pay the full amount, paying a different amount, or declining the request—more than 60 days after checkout, as long as the request was submitted within the 60 days after checkout.
If the reservation hasn’t yet started
Hosts can use the Resolution Center to send money to a guest before their confirmed reservation’s check-in, as long as it’s a partial refund. Guests can send money to a Host before check-in, but they can’t request money from a Host until their reservation has started.
If a guest cancels their reservation before check-in and their Host has agreed to a full refund, either the guest or Host can initiate it:
- The guest can request a full refund from the Host in the Resolution Center
- The Host can contact Airbnb to have our Community Support team refund the guest in full
If the reservation check-in has passed
Hosts and guests can both use the Resolution Center to send or request money from one another after check-in.
If a guest cancels their reservation and it’s past check-in, their Host can send a full refund to the guest in the Resolution Center.
If the reservation is a hotel stay
The Resolution Center may not be available for use with some hotel stays. In those cases, guests of hotel stays and their Hosts will need to resolve any money-related requests directly.
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