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房東
如果房客沒有回覆你的旅程變更申請
如果房客沒有回覆你的旅程變更申請
An unresponsive guest can be a little nerve-racking, but try not to worry. If your guest doesn’t respond to your trip change request, the reservation details will remain as is.
When to send a message
Because your guest’s reservation was already confirmed, a trip change request may come as a surprise to them. To ensure they have time to consider your changes, there’s no time limit for their response.
That said, if your request is important or urgent, send a message reminding them to accept or decline it. You can also try canceling the request and sending a new one.
If you’ve tried messaging and still can’t get hold of your guest or reach an agreement, visit the Resolution Center or contact us.
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- 房東
如果房客沒有出現,該怎麼辦?
若房客取消預訂或沒有現身,我們會依照你的《退訂政策》發放所有款項給你。 - 旅客
撤銷旅程變更申請
在審核通過前,你都可以撤銷旅程變更申請。前往「旅程」頁面,找到退訂申請。 - 房東
若房客令你感到不自在
若你發現某位房客違反你的《房屋守則》,或有讓你感到不安全的行為,你可以拒絕對方的旅程申請或者取消預訂。
取得預訂、帳號等方面的協助。
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