客人退款和補償

In most cases, your refund amount depends on your host’s cancellation policy and when you cancel. Find your refund amount before or after ca...

如果你符合拿回住宿、服務或體驗退款的資格，我們會在你取消預訂後盡快發放退款，不過實際入帳時間取決於你的往來銀行或金融機構。你的付款方式、時間與居住地也會影響退款流程。

了解你將如何拿回符合資格的退款。

If anything unexpected comes up during your stay, try contacting your host to discuss a solution first. It’s likely that they’ll help you fi...

有時候，客人可能會向房東要求退款。這就是我們設立協調中心的原因：當房東與客人取得共識後，他們可以互相要求與發放款項。 重要提醒：部分飯店住宿可能無法透過協調中心取得協助。

Unfortunately, this one’s out of our hands. It all depends on your payment method’s processing time.

Did you book a service or experience and now you can’t make it? If you cancel within the cancellation period, you’ll receive a full refund. ...

Are you expecting a refund due to a cancellation in India? Just be aware local credit card policies may affect when and how you get your ref...

You were all set to travel and now something’s come up. Find out what can be refunded—it all depends on your host’s cancellation policy and ...

即便使用 Klarna 分期付款方案，你仍然可以變更預訂，例如變更抵達和離開日期，或新增額外房客。然而，你須在 Airbnb 平台上向房東提出變更申；Klarna 無法以任何方式變更預訂內容。 須取消預訂嗎？請參閱如何取消使用 Klarna 支付的預訂。

如果你是房客，但旅程並未按計畫進行，Airbnb 可能會針對超出預訂協議範圍的額外開支向房客提供補償。如果發生這種情況，你將須新增收款方式。

Effective date: May 13, 2025 This policy describes when guests may be eligible for refunds for services and experiences. It also explains ho...

A host sending their guest a partial refund for a missing amenity, a guest sending their host a payment for breaking a coffee mug, and much ...